Manufacturing Service Ecosystems - Towards a New Model to Support Service Innovation Based on Extended Products
نویسندگان
چکیده
The trend for servitization is increasingly affecting manufacturing enterprises. Products are bundled with associated services to so called “Extended Products” (EP). However, the share of services becomes more and more important. This requires on the one hand an evolution of the EP concept towards greater interoperability of the physical product and on the other hand additional competencies in service innovation. Traditional manufacturing enterprises are not able to handle the related challenges by themselves. The paper presents a more open and service-oriented “EP 2.0” concept and introduces the Manufacturing Service Ecosystem as a model to support service innovation by facilitating collaboration.
منابع مشابه
Requirements for Servitization in Manufacturing Service Ecosystems
As tangible products can be easily copied and customers ask for individual solutions, the European manufacturing industry increasingly bundles their products with associated services to so called “Extended Products” (EP). Missing competencies for this servitization have to be acquired by involving partners from the companies’ environment, the “Manufacturing Service Ecosystem” (MSE). However, tr...
متن کاملA service decomposition and definition model in cloud manufacturing systems using game theory focusing on cost accounting perspectives
Cloud manufacturing is a new paradigm which has been under study since 2010 and a vast body of research has been conducted on this topic. Among them, service composition problems are of utmost importance. However, most studies only focused on private clouds meaning the objective function is defined for just one component of the supply chain. This paper attempts to consider service composition p...
متن کاملBeyond the Service Factory: Service Innovation in Manufacturing Supply Networks Forthcoming in Industrial Marketing Management special issue on Business-to-Business Service Networks
This paper is concerned with the nature of the connection between services and manufacturing in manufacturing-oriented supply networks. The existing literature on manufacturing shifting into service is reviewed and, although such moves are seen as a way to increased revenue and profit, there are concerns that firms do not understand how the capabilities that underpin manufacturing may be extend...
متن کاملUnderstanding the impact of remote service technology on service business models in manufacturing: from improving after-sales services to building service ecosystems
We explore the use of remote service technology in manufacturing. The study provides insights into the impact of information technology use on the service business models in German-based manufacturing companies. For these companies, services become increasingly important to compete in global markets. Our study traces how the use of IT, specifically remote service technology, enables innovation ...
متن کاملPatterns of innovation in service industries
I. Miles The diversity of service activities means that service innovations and innovation processes take various forms. In this paper, we use input/output and other data to depict how service industries vary in such areas as products, markets, work organization, and technological characteristics—most being very distinctive from primary industries (i.e., extractive industries such as agricultur...
متن کامل